Shipping & Returns
At McGee & Co., we understand that receiving your items promptly and in perfect condition is of utmost importance. Please review our Full Shipping & Returns policy – our commitment to delivering excellence straight to your doorstep.
Items may arrive separately and be delivered through different carriers or delivery services to ensure the fastest and most efficient delivery. The unique lead time (shipping time frame) for each product can be easily found on its respective product page. Please note, all lead times and any backorder dates are subject to change.
While we take great care in packaging and shipping your items, sometimes accidents happen along the way. If your item arrives damaged, simply notate it at the time of delivery on the agent's Proof of Delivery form, if applicable. Next, reach out to our dedicated Customer Experience Team at email@example.com and we will promptly resolve the issue.
Custom upholstery, made-to-order pieces, fabric and rug swatches, furniture, artwork, vintage items, clearance items, and gift cards are all final sale.
A handling fee will be applied to items that require special attention and protection during shipping, or that need to be shipped via freight. This fee covers the costs associated with contracting a third-party private carrier who will expertly inspect, handle, protect, and ship each freight piece, as well as additional packaging utilized to safeguard your items throughout the journey.
Items may only be delivered to the original address specified during the checkout process. To ensure your items reach their intended destination, please provide an active phone number and email address during checkout to enable your local delivery agent to arrange with you a convenient delivery time.
If you need further assistance or have any additional questions, please explore our full shipping and return policies here. We're committed to going above and beyond to deliver excellence straight to your doorstep.
GREENGUARD Gold Certification
Products that have achieved GREENGUARD Certification are scientifically proven to meet some of the world’s most rigorous, third-party chemical emissions standards, helping to reduce indoor air pollution and the risk of chemical exposure, while aiding in the creation of healthier indoor environments.
OEKO-TEX items have been thoroughly tested for substances found to be harmful to human health. The extensive testing takes into account numerous regulated and non-regulated substances. Every component of the article (every thread, button, and other accessories) has been tested and is free of these harmful chemicals.
• Overall: 60" Dia. x 9' H
• Stand: 31.5" Dia.
• PE & PVC
• Foot Switch Operated.
Unplug and clean with a soft, dry cloth.
Holiday Greenery FAQ
How big is the box or boxes my tree comes in?
Box sizes vary based on the tree you order. Sizes are listed below:
- Norway 7’ Faux Spruce Tree: 129.5 x 36.8 x 44.5 CM
- Snowy Norway 7’ Faux Tree: 129.5 x 36.8 x 44.5 CM
- Norway 9’ Faux Spruce Tree: Box A) 144.8 x 44.5 x 44.5 CM / Box B) 119.4 x 32.4 x 35.6 CM
- Grandis 5’ Faux Tree: 101.6 x 22.9 x 25.4 CM
- Grandis 7’ Faux Tree: 129.5 x 32.4 x 40.6 CM
- Grandis 9’ Faux Tree: 144.8 x 44.5 x 38.1 CM
How do the tree lights work? What settings are there?
All tree lights include a timer and 8 functions for customized use. Lights are timed for 8 hours on and 16 hours off, starting from the time the controller is turned on. This timing cycle continues until the controller is manually turned off. To use the controller, follow these steps:
- Hold the button until the controller lights up (this begins the 8-hours on, 16-hours off timer)
- Press the button to toggle to the next lighting function
- Hold the button to turn the controller and timer off
The lighting functions are as follows:
- Steady on
- In waves
- Slow glow
- Slow fade
How long is the cord? Do I need an extension cord?
All wires are 5 meters long, making them suitable for most spaces without the use of additional electric cords. If you are styling the tree in a position further than 5 meters from an outlet, however, you will need an extension cord.
How do I properly fluff my tree to achieve the look I see on the site?
This depends on the tree you’ve ordered. Each product in the Norway collection is a steel-wire tree, and only requires you to open the top part of the tree for it to be display-ready. Beyond this, little to no fluffing is required. For trees in our Grandis collection, spread the leaves evenly at an angle of about 45 degrees.
Only half of the lights on my tree are working. How do I fix it?
This may be that the electric tube is not in good contact. To fix, re-insert the upper and lower sections of the tree to reassemble, then gently shake left and right. If problems persist, please contact our customer service team at (385) 380-4446 for further assistance.
How much assembly is required?
Each tree is assembled in sequence using parts A, B, C, and D according to instructions in the manual. Each part is electric, so you do not need to connect the upper and lower light strings as long as the transformer is connected to your power supply.
How heavy of a tree topper can I place on the top of my tree without it folding over?
We don’t advise placing heavy items on top of the tree. Use caution in placing any tree decor and test their weight on a lower branch first.
Are the trees outdoor rated? Do they need to be in a covered porch or area?
No, these trees are not suitable for outdoor use. They are each exclusively rated for indoor use.