If I could give them 0 stars, I would. My table came defective. They refused to offer a credit or a replacement and simply offered a minor discount on a future purchase. Since I don’t intend to be a future customer, this is useless to me.
After much back and forth, they continued to say they would do nothing. I tried to get even a small credit so I could pay to have it repaired and they told me I would need to cover that cost. The customer should not have to pay to have a brand new table fixed. It should have been delivered without the defect.
I told them that was unacceptable and notified them that I declined the charge on my card. Only then did they say they’d taken another look and could in fact provide a replacement.
Fast forward 3 weeks. I have reached out weekly to inquire about my replacement table as I have not heard anything. They now say that because a chargeback has been filed, there is nothing they can do for the time being. I told them immediately I had filed a chargeback, so to me, this was total bad faith on their part. They have never been fully transparent or willing to take responsibility for a damaged table.
*If* the chargeback is resolved in their favor, they say they will revisit my case and work towards a solution. I do not trust or believe this. I will NEVER buy from them again, not even on an inexpensive decorative item.
I would strongly encourage you to consider whether it’s worth the headache before you purchase from McGee and Co. This is by…