Depending on the pieces in your order, items may arrive separately and be delivered through different carriers or delivery services. Each product has its own unique lead time (shipping time frame), which you can find on the respective product page. Please note that all lead times are subject to change. Once an item is ready to ship, you'll receive a confirmation email with a tracking number, allowing you to view carrier information and transit details. 

Below is a breakdown of the delivery methods you can expect for each category of item in your order: 

Small Parcels & Decor Pieces:

• These items will ship from our Fulfillment Center and will be carefully placed right on your doorstep.

Smaller Furnishings:

• Smaller furniture pieces that do not include assembly - including nightstands, side tables, end tables, coffee tables, poufs, ottomans, lounge chairs, table lamps, floor lamps, and select large lighting fixtures - will be delivered to your doorstep or driveway.

Larger Furnishings:

• A local delivery agent will deliver larger-scale furniture pieces - including sofas, cabinets, beds, dressers, and dining tables- to your area. The agent will contact you directly to schedule a delivery date and time that best suits you within, their operating hours.

Made to Order Items:

• Your custom piece(s) will be shipped and delivered via a local delivery agent who will contact you to schedule your delivery. Please refer to our Delivery Guide for detailed instructions on how to prepare for your Made to Order item delivery.

Please Be Advised:

• You must be present to provide a signature at the time of delivery for these shipments. 
• Ensure that a path is cleared for entry into your home and that there is plenty of space for the delivery agent to gently bring the piece indoors. 
• Not all items include full assembly, trash disposal, or full white-glove delivery service. 
• Items can only be delivered to the original shipping address noted at checkout. 

If you need clarification on how a piece will be delivered, please reach out to our Customer Experience Team at support@mcgeeandco.com with your order number and we will happily assist you. 

Items can only be delivered to the original address specified during the checkout process. To ensure a smooth delivery experience, kindly provide an active phone number and email address during checkout to enable your local delivery agent to arrange a convenient delivery time with you.

Please note, customers will be subject to a fee if a delivery has been scheduled, and the appointment is missed. You will receive a courtesy pre-call to inform you when the delivery agent is en route to your home.

McGee & Co. adheres to a policy of not holding items beyond 5 business days if a delivery has not been scheduled. After this period, the customer assumes responsibility for any storage fees incurred. Please be aware that in such cases, items may be returned by the carrier, and under such circumstances, refunds will be issued in the form of store credit only less return shipping and a 15% restocking fee. 

Any damage or loss occurring to items beyond the specified timeframe is not the responsibility of McGee & Co. We appreciate your understanding and cooperation regarding our delivery policy. Should you have any further questions or require assistance, our dedicated Customer Experience Team is ready to assist you. 

If your item arrives damaged, please notate it at the time of delivery on the agent's Proof of Delivery form. Please then contact our Customer Experience Team at support@mcgeeandco.com, and we will take care of this issue right away. Please include your order number and, where possible, photos of the damage and packaging, to aid our team in best assisting you.

Orders can be tracked here.

Your items may ship in separate boxes, with no additional shipping charges. If you have multiple items in your order, we will send a separate confirmation when each item ships.

If you encounter any issues with your tracking number, please use the appropriate link below:

• Larger items—such as furniture, lighting, or rugs—please enter your tracking number here.
• Smaller items—such as decor—please enter your tracking number here.

If you still cannot track your order, please reach out to support@mcgeeandco.com.

Order Updates:

Once your order has been placed, we are unable to make any changes. If you need to cancel your order, please contact our Customer Experience Team as soon as possible:

• Email: support@mcgeeandco.com
• Phone: 385-380-4446
• Chat: Use the chat feature on our site

Order Cancellations:

Décor, Rugs, Lighting, and Mirrors:

• Orders can be cancelled as long as they are not in the picking, packaging, or shipment phase.
• Please contact our Customer Experience Team.
• If your item has already shipped, we are unable to cancel.

Furniture and Artwork:

• Cancellations are allowed up to 24 hours after placing the order, provided the order is not in the picking, packaging, or shipment phase.
• Contact our Customer Experience Team within this timeframe.
• Once shipped, we cannot cancel these items.
• All sales are final after this 24-hour cancellation window.

Made to Order & Custom Pieces:

• Custom items requiring Terms and Conditions review before adding to cart can only be cancelled within a 24-hour grace period.
• All sales are final after this cancellation window.

Backordered Products:

Backorder dates may occur due to shortages of materials, workforce, or other external factors beyond our control. We understand this can be frustrating and strive to keep our site as up-to-date as possible with any backorder dates and updates. If you purchase an item with a backorder date that gets extended, we will notify you via email to confirm the new timeframe works for you. If it doesn't, we are happy to cancel your order.

Product Lead Times:

Lead times vary by product and are listed on each product page above the “Add to Cart” button. If an item is backordered, this will also be noted on the product page and during the checkout process. Should the backorder date be extended, you will receive an email with the new anticipated lead time. Once the backorder date approaches, the item will ship within its normal lead time from that date.

Custom, exclusive McGee & Co. pieces requiring acknowledgment of Terms and Conditions upon checkout have longer lead times as they are made to order.

Please note, all lead times are subject to change. If you have any questions about the status of your order, please contact our Customer Experience Team:

• Email: support@mcgeeandco.com
• Phone: 385-380-4446
• Chat: Use the chat feature on our site

RUGS & LIGHTING: 

• All rugs and lighting incur a 15% restocking fee per piece, per return. Pieces must be unused, uninstalled, and in their original packaging. Customized lighting sales are final. Customized lighting cannot be returned. 

MIRRORS: 

• Please contact our Customer Experience Team at support@mcgeeandco.com to obtain an RMA form and/or a factory return label.  

ARTWORK: 

• All artwork is made-to-order and is final sale.  

VINTAGE: 

• All vintage is final sale. 

FURNITURE: 

• All furniture is final sale.  

CUSTOM UPHOLSTERY AND MADE TO ORDER PIECES: 

• All custom upholstery and made-to-order pieces are final sale. 

SWATCHES: 

• All swatches are final sale. 

FINAL SALE & CLEARANCE ITEMS: 

• All items ending in $0.99 are final sale  

MCGEE REWARDS & PROMOTIONS: 

• No reward points can be combined with another discount code or during a sale. 

Can I request fabric swatches?

• Yes! For the most accurate color and material selection of your made-to-order piece, we highly recommend ordering a swatch. It's important to note that fabric dye lots can exhibit slight variations, and factors such as lighting conditions during photography and individual computer monitor settings can influence the appearance of the product. A swatch will help ensure that your chosen color and material will align with your preferences. 

Where can I find more details about each fabric option?  

• Please refer to our detailed Made to Order Fabric Guide for additional information on each of our fabric offerings to discover the material that best suits your preferences and lifestyle.

How long does it take to craft my custom piece?

• Lead times for custom pieces range from 6-16 weeks. Before placing your order, please verify its accuracy and review the lead time displayed on the product page beneath the Add to Cart button.
• Occasionally, backorders can affect items within an order after it has already been placed. In this case, your order may experience potential changes to anticipated delivery dates based on manufacturer production timelines. Our team will promptly notify you of any impacted delays as soon as we become aware.

When will my piece be ready to ship?  

• Once your custom piece is complete, you will receive a confirmation email with your tracking number. Expect to receive your order within 2–4 weeks of your confirmation email receipt.

How should I clean and care for my new piece? 

• Cleaning and care details specific to your piece are outlined on the product details page, as well as within our Made to Order Fabric Care Guide.

When will I be charged for my order? 

• You will be charged at the time of checkout, and you will receive a confirmation email with tracking once it has shipped.

Do you offer pay-over-time or loan options?  

• Yes! At checkout, you’ll be presented with the option to select Affirm, our pay-over-time partner offering transparent credit allowing you to pay at your own pace for your new custom piece. Once you’re approved and confirmed, you’ll manage your installment payments through the Affirm app or online at Affirm.com.  Learn More

Can I change or edit my custom order?  

• Custom upholstery and made-to-order pieces are final sale and cannot be returned or refunded.
• Cancellations are permitted within 24 hours from time of order receipt. If you wish to cancel your order, please reach out to our team as soon as possible via our contact form.

How do I check the status of my order?

• As the lead times for upholstery differ, we encourage you to please reference the specific lead time noted on your product's page. Once your item ships, you will receive a shipping confirmation email with the tracking number.  
• You may also track your order on our Order Tracking Page.

How will my custom piece be shipped?  

• Your custom piece will be shipped and delivered via a delivery agent who is local to your area. Prior to delivery, you will receive a scheduling call from the delivery agent.

How long will my order take to arrive?  

• Once your custom piece is complete, shipping will require approximately 4-6 weeks for arrival. Please refer to our Delivery Guide for detailed instructions on how to prepare for your delivery.

Can I change my shipping address?  

• Orders may only be delivered to the address provided at the time of checkout.

How do I prepare for my delivery?  

• Once your item is in transit, you’ll receive an email with instructions on how to schedule the delivery. To ensure a seamless delivery experience, please refer to our Delivery Guide for additional details on how to prepare.
• Our carrier will reach out to you 24 hours before the scheduled delivery to provide a 2–4 hour delivery window. On the day of delivery, you'll receive a notification when the delivery team is approximately 30 minutes away. Learn More

What if my item arrives damaged?  

• If your item arrives damaged, please notate it at time of delivery on the delivery agents’ Proof of Delivery form. Please then promptly contact our Customer Experience team at support@mcgeeandco.com. Please have your order number and photos of the damaged item to expedite the process. 
• For more information on how to care for your new piece, please reference our Made to Order Fabric Care Guide.

Do I need to be home for delivery?

• Yes. You must be present to allow for our white glove delivery into your home, and to provide a signature of order receipt.

Can I cancel / return my custom order? 

• Made to Order pieces created specifically for you cannot be returned or refunded, except in cases where they are deemed to have a manufacturer's defect. To ensure that your selection perfectly aligns with your vision, we strongly recommend ordering a fabric swatch before placing your order. 
• We take great care to ensure the quality of our products, and should you encounter any issues related to the manufacturing process, please notify our Customer Experience Team for assistance.

You can manage your subscription details by accessing the subscription area of My Account on mcgeeandco.com. or by reaching out to our customer experience team. 

You can start your return here.

Wreath Subscriptions are returnable. If you're on a quarterly subscription, the return will be processed at the price paid. For an annual subscription return, the subscription will be prorated depending on quantity of wreaths returned, as well as the quantity of wreaths left in your subscription.

Fragrance Subscriptions are returnable when they are unused and in original packaging. The return will be processed at the subscription price paid.

You can manage your subscription details by accessing the subscription area of My Account on mcgeeandco.com or by reaching out to our customer experience team.

Although we take great care in our shipping practices and procedures, Extend Shipping Protection allows us to provide you with extended protection against lost, stolen, or damaged packages during the shipping process. Extend Shipping Protection can be easily added to your order at checkout for an item-specific fee. Should an issue arise with your order during the shipping process, please file a claim through Extend's online claims portal. Learn More

Making a Purchase: When you purchase Shipping Protection at checkout, it will be applied to your entire order. For example, if you have five items in your cart, you will have one Shipping Protection plan that covers all items in the event they are lost, stolen, or damaged during transit.

Product Coverage: The Extend Shipping Protection Plan covers orders up to $15,000 shipped anywhere within the United States. All items in your McGee & Co. order are eligible to be covered by this plan.

You can file all claims up to 30 days after the delivery date or estimated delivery date. Learn More

After purchasing a shipping protection plan, you will receive an email with your contract ID, coverage dates, and the names of the products covered.

Please have your contract ID or email address ready in order to file a claim through the Extend Customer Claims Portal or by contacting Extend's Customer Care Team at 1-877-248-7707. 

To ensure shipping is as cost-effective as possible, we source real-time ship rates from carriers based on each item's weight, dimensions, and zip code. We prioritize quality and cost when selecting carriers and service types for your delivery. If you order multiple items, you may enjoy reduced shipping costs through packing efficiencies as a percent of the total sale.

 Shipping costs are calculated from the retail price BEFORE any discounts are applied.

Unfortunately, we do not currently ship to Alaska, Hawaii, U.S. territories, or any countries outside of the U.S. McGee & Co. is not responsible for any damaged or defective pieces that are shipped to or through a freight forwarding company. 

Depending on the pieces in your order, items may arrive separately and be delivered through different carriers or delivery services. Each product has its own unique lead time (shipping time frame), which you can find on the respective product page. Please note that all lead times are subject to change. Once an item is ready to ship, you'll receive a confirmation email with a tracking number, allowing you to view carrier information and transit details. 

Below is a breakdown of the delivery methods you can expect for each category of item in your order: 

These items will ship from our Fulfillment Center and will be carefully placed right on your doorstep.

Your custom piece(s) will be shipped and delivered via a local delivery agent who will contact you to schedule your delivery. Please refer to our Delivery Guide for detailed instructions on how to prepare for your Made to Order item delivery.

Smaller furniture pieces that do not include assembly - including nightstands, side tables, end tables, coffee tables, poufs, ottomans, lounge chairs, table lamps, floor lamps, and select large lighting fixtures - will be delivered to your doorstep or driveway.

A local delivery agent will deliver larger-scale furniture pieces - including sofas, cabinets, beds, dressers, and dining tables- to your area. The agent will contact you directly to schedule a delivery date and time that best suits you within, their operating hours.

Please Be Advised:  

• You must be present to provide a signature at the time of delivery for these shipments. 
• Ensure that a path is cleared for entry into your home and that there is plenty of space for the delivery agent to gently bring the piece indoors. 
• Not all items include full assembly, trash disposal, or full white-glove delivery service. 
• Items can only be delivered to the original shipping address noted at checkout. 

If you need clarification on how a piece will be delivered, please reach out to our Customer Experience Team at support@mcgeeandco.com with your order number and we will happily assist you. 

Items can only be delivered to the original address specified during the checkout process. To ensure a smooth delivery experience, kindly provide an active phone number and email address during checkout to enable your local delivery agent to arrange a convenient delivery time with you. McGee & Co. adheres to a policy of not holding items beyond 5 business days if a delivery has not been scheduled. After this period, the customer assumes responsibility for any storage fees incurred. Please be aware that in such cases, items may be returned by the carrier, and under such circumstances, refunds will be issued in the form of store credit only less return shipping and a 15% restocking fee. 

Any damage or loss occurring to items beyond the specified timeframe is not the responsibility of McGee & Co. We appreciate your understanding and cooperation regarding our delivery policy. Should you have any further questions or require assistance, our dedicated Customer Experience Team is ready to assist you. 

If your item arrives damaged, please notate it at the time of delivery on the agent's Proof of Delivery form. Please then contact our Customer Experience Team at support@mcgeeandco.com, and we will take care of this issue right away. Please include your order number and, where possible, photos of the damage and packaging, to aid our team in best assisting you.

Orders can be tracked here.

Your items may ship in separate boxes, with no additional shipping charges. If you have multiple items in your order, we will send a separate confirmation when each item ships.

If you encounter any issues with your tracking number, please use the appropriate link below:

• Larger items—such as furniture, lighting, or rugs—please enter your tracking number here.
• Smaller items—such as decor—please enter your tracking number here.

If you still cannot track your order, please reach out to support@mcgeeandco.com.

Order Updates:

Once your order has been placed, we are unable to make any changes. If you need to cancel your order, please contact our Customer Experience Team as soon as possible:

• Email: support@mcgeeandco.com
• Phone: 385-380-4446
• Chat: Use the chat feature on our site

Order Cancellations:

Décor, Rugs, Lighting, and Mirrors:

• Orders can be cancelled as long as they are not in the picking, packaging, or shipment phase.
• Please contact our Customer Experience Team.
• If your item has already shipped, we are unable to cancel.

Furniture and Artwork:

• Cancellations are allowed up to 24 hours after placing the order, provided the order is not in the picking, packaging, or shipment phase.
• Contact our Customer Experience Team within this timeframe.
• Once shipped, we cannot cancel these items.
• All sales are final after this 24-hour cancellation window.

Made to Order & Custom Pieces:

• Custom items requiring Terms and Conditions review before adding to cart can only be cancelled within a 24-hour grace period.
• All sales are final after this cancellation window.

Backordered Products:

Backorder dates may occur due to shortages of materials, workforce, or other external factors beyond our control. We understand this can be frustrating and strive to keep our site as up-to-date as possible with any backorder dates and updates. If you purchase an item with a backorder date that gets extended, we will notify you via email to confirm the new timeframe works for you. If it doesn't, we are happy to cancel your order.

Product Lead Times:

Lead times vary by product and are listed on each product page above the “Add to Cart” button. If an item is backordered, this will also be noted on the product page and during the checkout process. Should the backorder date be extended, you will receive an email with the new anticipated lead time. Once the backorder date approaches, the item will ship within its normal lead time from that date.

Custom, exclusive McGee & Co. pieces requiring acknowledgment of Terms and Conditions upon checkout have longer lead times as they are made to order.

Please note, all lead times are subject to change. If you have any questions about the status of your order, please contact our Customer Experience Team:

• Email: support@mcgeeandco.com
• Phone: 385-380-4446
• Chat: Use the chat feature on our site

We stand behind the quality of our products but understand that you may change your mind about a piece, or that it may not work in your space as intended. We accept returns on select items within 30 days of delivery. 

Please visit our returns portal to initiate your return.  

If you would like to use your own return shipping method, please obtain a return authorization number from support@mcgeeandco.com. Once obtained, pack and return items in original condition, include the provided RMA form, and send to: 

McGee And Co.   

c/o Returns Department   

5270 John Cannon Dr   

Dock W13 

Salt Lake City, UT 84116

Our customers are responsible for return shipping charges. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. Returns that arrive with postage due will be returned to the sender.

Please allow 3-5 business days from the date of return receipt for the refund to be issued so that we may process the return and conduct a quality control review. Once a refund has been issued, you will be notified via email. 

RUGS & LIGHTING: 

• All rugs and lighting incur a 15% restocking fee per piece, per return. Pieces must be unused, uninstalled, and in their original packaging. Customized lighting sales are final. Customized lighting cannot be returned. 

MIRRORS: 

• Please contact our Customer Experience Team at support@mcgeeandco.com to obtain an RMA form and/or a factory return label.  

ARTWORK: 

• All artwork is made-to-order and is final sale.  

VINTAGE: 

• All vintage is final sale. 

FURNITURE: 

• All furniture is final sale.  

CUSTOM UPHOLSTERY AND MADE TO ORDER PIECES: 

• All custom upholstery and made-to-order pieces are final sale. 

SWATCHES: 

• All swatches are final sale. 

FINAL SALE & CLEARANCE ITEMS: 

• All items ending in $0.99 are final sale  

MCGEE REWARDS & PROMOTIONS: 

• No reward points can be combined with another discount code or during a sale. 

You can manage your subscription details by accessing the subscription area of My Account on mcgeeandco.com. or by reaching out to our customer experience team. 

You can start your return here.

Wreath Subscriptions are returnable. If you're on a quarterly subscription, the return will be processed at the price paid. For an annual subscription return, the subscription will be prorated depending on quantity of wreaths returned, as well as the quantity of wreaths left in your subscription.

Fragrance Subscriptions are returnable when they are unused and in original packaging. The return will be processed at the subscription price paid.

You can manage your subscription details by accessing the subscription area of My Account on mcgeeandco.com or by reaching out to our customer experience team.

Although we take great care in our shipping practices and procedures, Extend Shipping Protection allows us to provide you with extended protection against lost, stolen, or damaged packages during the shipping process. Extend Shipping Protection can be easily added to your order at checkout for an item-specific fee. Should an issue arise with your order during the shipping process, please file a claim through Extend's online claims portal.

When you purchase Shipping Protection at checkout, it will be applied to your entire order. For example, if you have five items in your cart, you will have one Shipping Protection plan that covers all items in the event they are lost, stolen, or damaged during transit.

The Extend Shipping Protection Plan covers orders up to $15,000 shipped anywhere within the United States. All items in your McGee & Co. order are eligible to be covered by this plan.

Please contact our Customer Experience Team at support@mcgeeandco.com for any of the following issues. We are happy to help! Items that are backordered A mistake with your order, such as the wrong size, color, or item Items missing from the order when the package shows no exterior damage or tampered seal Items with mechanical or electrical defects Unfortunately, sometimes shipping errors occur and orders are not delivered to you because they are being held by the freight carrier or they are returned to us. In these cases, the package is still insured. However, Extend may not approve a claim for the following reasons: If you provided the wrong shipping address during the checkout process If you refused delivery due to size or did not accept your item If the carrier makes multiple attempts to deliver an item but it is not received or a delivery appointment is missed If the item is held by a carrier or redirected at your request Please contact our Customer Experience Team at support@mcgeeandco.com and we will work with you to resolve these issues.

Shipping Protection coverage begins when the package ships. Extend is notified that the package has shipped when the carrier first scans the package. You can also find this date in the tracking information we provide you. Please keep in mind that if a shipping label is created, but not yet scanned by the carrier, the coverage has not yet started. Extend's Shipping Protection ends when one of the following occurs. Your packages are delivered to their final destination undamaged. Your package doesn’t reach its final destination and you file a claim, and that claim is approved or denied. If an item arrives damaged, you will have 60 days after delivery to file your claim. Any damage incurred after delivery is not covered.

You can file all claims up to 30 days after the delivery date or estimated delivery date.

Extend Shipping Protection covers any damage incurred during the shipment and delivery process. If your package or items arrive with visible damage, please file a claim immediately.

Extend asks that you wait five days beyond your estimated delivery date to file a claim for a lost or stolen item as packages are occasionally delayed in transit, prematurely marked as delivered, or misdelivered but eventually rerouted to the correct destination. You can find tyour estimated delivery date on your tracking information. If the carrier's tracking page does not show an estimated delivery date, please contact Extend's Support Team, and they will help you complete the claim online or by phone at (877) 248-7707. For reference, if the shipping carrier's tracking page shows “In transit” and the date of the last status was five days ago, submit a claim. Similarly, if the status reads “Delivered,” but you have not received your package within five days from that update, submit a claim.

Please have your contract ID or email address ready in order to file a claim through the Extend Customer Claims Portal or by contacting Extend's Customer Care Team at 1-877-248-7707. 

After purchasing a shipping protection plan, you will receive an email with your contract ID, coverage dates, and the names of the products covered.

- Extend makes it easy for you to file a claim over the phone or through the online portal. Below are the steps of this process: 

- You will provide a contract ID, email address, or another piece of identifying information to Extend. 

- Extend will validate contract coverage and ensure your plan is active. 

- You will provide information about the issue with your item (ex: was it lost, stolen, or damaged, etc.) 

- Once the claim is approved, you will receive a confirmation email with a link to replace the item at McGee & Co. 

Please contact the Extend Customer Care Team in the Extend Claims Portal or over the phone at 1-877-248-7707.

Yes, you may cancel your coverage and receive a full refund up until the product has shipped. To do so, please contact our Customer Experience Team at support@mcgeeandco.com.