Help & Information

Shipping & Returns

GENERAL DECOR ITEMS

Lead time and shipping varies depending on the product. Information will be specified in each product  description. Please note, changes to an address cannot be made after 48 hours of order receipt. Once  your order has shipped, we cannot make changes to the order. 

BACKORDERED ITEMS

Our team works hard to update our site often to reflect the most accurate stock and estimated shipping  timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur  and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship  any available items. Furniture and artwork orders cannot be canceled due to a backorder. Once an order  is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has  confirmed the order.

PILLOWS / TEXTILES

We strive to have all in stock items shipped as quickly as possible. Certain products are made to order  and will ship within 5-7 business days. Carrier tracking information will be provided once shipped.  Transit times vary depending on product and location. Once shipped you should expect your order to  arrive in 2-7 business days.

ARTWORK

Our artwork is custom, made-to-order. Please allow 6-8 weeks from our vendors for fulfillment and  delivery, unless otherwise specified on the product page. Due to the custom nature of our pieces, all  artwork sales are final. 

RUGS

Most of our rugs, subject to availability, typically ship between 3-4 weeks from the date of your order,  unless otherwise specified on the product page. Please allow another week for delivery.

LIGHTING

Most lighting, subject to availability, should ship between 2-3 weeks from the date of your order, unless  otherwise specified on the product page. Please allow another week for delivery.

Shipping rates effective as of April 12, 2017.

DOMESTIC SHIPPING RATES

Order Amount Standard shipping
$0.00 - $6.00 $4.95
$6.01 - $30.00 $6.00
$30.01 - $50.00 $9.00
$50.01 - $75.00 $12.00
$75.01 - $100.00 $15.00
$100.01 - $150.00 $17.00
$150.01 - $200.00 $22.00
$200.01 - $300.00 $26.00
$300.01 - $400.00 $33.00
$400.01 - $500.00 $39.00
$500.01 - $750.00 $49.00
$750.01 - $1000.00 $64.00
$1000.01 - $1500.00 $86.00
$1500.01 - $2000.00 $104.00
$2000.01 - $3000.0 $124.00
$3000.01 and over about 4%

ALASKA & HAWAII

Items shipped to Alaska and Hawaii are delivered by UPS with an additional charge of $10. Furniture,  artwork, lighting, rug, and mirror deliveries are not available to these areas.

SHIPPING TO CANADA

All of our items ship from within the United States, prices are shown in U.S. dollars. We cannot ship furniture, artwork or mirrors to Canada at this time. Please contact support@mcgeeandco.com for any additional assistance. Customers are responsible for import taxes, carrier fees and customs  declarations. Please allow 10-14 days for delivery. 

INTERNATIONAL ORDERS

Unfortunately, we cannot ship to the U.S. territories or foreign countries other than Canada at this time.  McGee & Co. is not responsible for any damaged pieces that are shipped through a forward shipping  company and any initial and/or return shipping costs associated with a general return. For any questions regarding our products, please contact our customer support team at​ ​support@mcgeeandco.com​ prior to  making your purchase.   

LARGE PARCEL DELIVERIES 

Most of our furniture and artwork, in addition to large lighting, rugs, and mirrors will be delivered third  party by a delivery service provider. If in stock, most pieces ship within 3-4 weeks of order receipt, unless  otherwise specified. Custom pieces usually ship within 8-10 weeks. Transit typically takes 7-10 business  days. This timeframe includes hub transfers, sorting, and inspections. Please refer to the estimated  shipping timeframe noted on the product page for each piece.

Once ready to be delivered, a local delivery carrier agent representative will reach out to you directly to  schedule a time that works for you to deliver your piece. The local carrier agent representative will assist  in moving and placing the piece in the desired space of your home (no more than one flight of stairs).  Please note, not all handling fees cover White Glove Delivery. 

Before your appointment, please make sure the walkway and the area where you’d like the item placed  are clear. The delivery agent cannot move existing furniture to make room for the new item. The agent is  also unable to remove unwanted furniture or make any modifications to your home. 

We ask that you take the time to review your delivery upon its arrival, and provide a signature upon  receipt. If you have any questions about how your furniture item will be shipped and delivered, please call  our Customer Service team at (801) 505-9984 or email us at support@mcgeeandco.com. 

DAMAGED PRODUCT

Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do  happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.

 

Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer  support team within 48 hours of receipt, so that we may file a claim and include in your delivery  documents.

If you refuse your furniture, artwork, lighting, rug, and mirror delivery due to damage or manufacturing  defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 2-3 weeks to finalize and issue a replacement. Our team will work hard to have a  replacement issued and shipped as soon as possible.

Furniture that is refused due to non-damage or defect related feedback will be will be issued store credit  as a refund less the original handling fee charges and a 15% restocking fee.

 

GENERAL POLICY

Our design team at McGee & Co. has hand selected these products because we love them, but understand that you may need to make a return.

For most items we offer two ways to initiate a return:

  1. Through our online return portal that will populate a return label for you. Excludes lighting, rugs, and mirrors.
  2. Via your own preferred carrier.

Our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.

To return an item through our return portal:

  1. Start your online return here, and print your UPS label. To locate your order number, sign into your account and view your order history.
  2. You will then be able to print a prepaid UPS shipping label. Print the pre-paid shipping label, affix it to the package and take the package to a UPS drop-off location, or schedule a pickup!
  3. Returning an item is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.

To return an item via your preferred carrier:

If you would like to use your own return shipping method, please obtain a return authorization number from support@studio-mcgee.com. Once obtained, pack and return items in original condition, include the provided RMA form, and send to:

McGee And Co.
c/o Returns Department
8681 South 700 West Sandy, UT 84070

RUG RETURNS

Please contact our Customer Support team at support@mcgeeandco.com or (801)505-9984 to obtain an  RMA form. Our customers are responsible for return shipping. Once the rug has been received, a quality  control review will be issued. This process takes approximately 3-5 business days from the date of  receipt. A refund will be issued within 5-7 business days of this review. Refunds are less original  shipping costs and a 15% restocking fee per rug. Please note, backorder dates are subject to change  based on manufacturer production. Our team will provide notifications on impacted items as soon as we  received them. 

Requirements for returned Rugs: 

  • Item(s) has been delivered within the last 30 days.
  • We only accept a return on non-used rugs.
  • Rug must be in its original packaging. This includes all original packaging material and original factory information and paperwork. Do not write or put any markings on the outside of the packaging.
  • There is a 15% restocking fee on all returned rugs and lighting.
  • Any customized size is non-refundable.
  • Rug swatches are final sale and may not be returned (As of May 1, 2018)

As of May 1, 2018 we no longer accept returns on rug swatches. As a courtesy, McGee & Co. will accept  a return on any rug swatch prior to this date, if within the 30-day return window. We apologize for any  inconvenience this may cause. For any questions, please contact our Customer Support team at  support@mcgeeandco.com.

LIGHTING RETURNS

Please contact our Customer Support team at support@mcgeeandco.com or (801)505-9984 to obtain an  RMA form and/or a factory return label. Our customers are responsible for return shipping. Refunds are  made to the original method of payment, less original shipping and handling. Shipping and handling  charges are non-refundable, unless the item received is damaged, defective or incorrect.  

Please note, once the fixture has been received, a quality control review will be issued. This process takes  approximately 3-5 business days from the date of receipt. A refund will be issued once completed within  7-10 business days, less return shipping and a 15% restocking fee (per fixture).

If you receive lighting that is incorrect or damaged, please notify our customer service team within 48  hours at ​support@mcgeeandco.com​ to file a claim. Any notifications or claims outside of this window will  be denied. We cannot process a claim or issue a return on lighting that has been installed. Returns sent  in that arrive with postage due will be returned to sender.  

Requirements for lighting returns: 

  • Item(s) has been delivered within the last 30 days.
  • We only accept a return on non-installed items.
  • The fixture must be in the original packaging. This includes all original packaging material and original factory information and paperwork.
  • The fixture must be packaged exactly as it was shipped. Do not write or put any markings on the outside of the packaging. Any slight variation in the repackaging could cause the piece to be damaged in transit, making the return invalid.
  • Any customized lighting is non-refundable. This includes any changes to overall chain length (lengthening or shortening).

ARTWORK

All artwork is final sale. Once an order has been submitted, it cannot be changed or modified in any way.  We cannot accept returns on any artwork purchases. All artwork is carefully inspected prior to shipment,  but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any  damages at the time of delivery. Please note, artwork may be impacted by delays in production. Our team  will provide notifications on impacted pieces as soon as we received them.

If a defect is discovered and/or delivery is refused, please contact our Customer Support team within 48  hours at (801)505-9984 or ​support@mcgeeandco.com​.

MIRRORS

Please contact our Customer Support team at support@mcgeeandco.com or (801)505-9984 to obtain an  RMA form and/or a factory return label. Our customers are responsible for return shipping. Refunds are  made to the original method of payment, less original shipping and handling. Shipping and handling  charges are non-refundable, unless the item received is damaged, defective or incorrect.

Please note, once the fixture has been received, a quality control review will be issued. This process takes  approximately 3-5 business days, from the date of receipt. A refund will be issued once completed within  7-10 business days, less original shipping.

If you receive a piece that is incorrect or damaged, please notify our customer service team within 48  hours at ​support@mcgeeandco.com​ to file a claim. Any notifications or claims outside of this window will  be denied. Please note, backorder dates are subject to change based on manufacturer production. Our  team will provide notifications on impacted items as soon as we received them. 

FURNITURE

Furniture orders may be canceled within 24 hours of submitting the order. All furniture sales are final  after this cancellation window. Please note, backorder dates are subject to change based on  manufacturer production. Our team will provide notifications on impacted items as soon as we received  them. We cannot accept returns on any furniture purchases. Furniture is carefully inspected prior to  shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note  any damages at the time of delivery. 

If a defect is discovered and/or delivery is refused, please contact our Customer Support team within 48  hours at (801)505-9984 or ​support@mcgeeandco.com​. 

Furniture that is refused due to size will be exchanged for merchandise or store credit only. We cannot  cancel orders for in-stock merchandise once it has been transmitted to our vendors and fulfillment  centers. Furniture that is refused due to non-damage or defect related feedback will be will be issued  store credit as a refund less the original handling fee charges and a 15% restocking fee.  

Furniture Shipping & Delivery Updates:

Most of our furniture items will be delivered third-party by a delivery service provider. If in stock, most  pieces ship within 3-4 weeks of order receipt. Transit typically takes 7-10 business days barring any  delays. This timeframe includes hub transfers, sorting, and inspections. Once ready to be delivered, a  local delivery carrier agent representative will reach out to you directly to schedule a time that works for  you to deliver your piece. 

The local carrier agent representative will assist in moving and placing the piece in the desired space of  your home (no more than one flight of stairs). 

Before your appointment, please make sure the walkway and the area where you’d like the item placed  are clear. The delivery agent cannot move existing furniture to make room for the new item. It is also  unable to remove unwanted furniture or make any modifications to your home. 

We ask that you take the time to review your delivery upon its arrival and provide a signature upon  receipt. If you have any questions about how your furniture item will be shipped and delivered, please call  our Customer Support team at (801)505-9984 or email us at support@mcgeeandco.com. 

STOCKED DECOR ITEMS

We accept returns for decor pieces within 30 days of delivery with proof of purchase. We regret that we  are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment  center

FINAL SALE & CLEARANCE ITEMS

Please note that Final Sale and Clearance items are not returnable or exchangeable except for  manufacturing defects. These items are identified by .99 endings in price.