Idalia Handwoven Rug
Shipping & Returns
At McGee & Co., we understand that receiving your items promptly and in perfect condition is of utmost importance. Please review our Full Shipping & Returns policy – our commitment to delivering excellence straight to your doorstep.
Items may arrive separately and be delivered through different carriers or delivery services to ensure the fastest and most efficient delivery. The unique lead time (shipping time frame) for each product can be easily found on its respective product page. Please note, all lead times and any backorder dates are subject to change.
While we take great care in packaging and shipping your items, sometimes accidents happen along the way. If your item arrives damaged, simply notate it at the time of delivery on the agent's Proof of Delivery form, if applicable. Next, reach out to our dedicated Customer Experience Team at support@mcgeeandco.com and we will promptly resolve the issue.
Custom upholstery, made-to-order pieces, fabric and rug swatches, furniture, artwork, vintage items, clearance items, and gift cards are all final sale.
A handling fee will be applied to items that require special attention and protection during shipping, or that need to be shipped via freight. This fee covers the costs associated with contracting a third-party private carrier who will expertly inspect, handle, protect, and ship each freight piece, as well as additional packaging utilized to safeguard your items throughout the journey.
Items may only be delivered to the original address specified during the checkout process. To ensure your items reach their intended destination, please provide an active phone number and email address during checkout to enable your local delivery agent to arrange with you a convenient delivery time.
If you need further assistance or have any additional questions, please explore our full shipping and return policies here. We're committed to going above and beyond to deliver excellence straight to your doorstep.
GREENGUARD Gold Certification
Products that have achieved GREENGUARD Certification are scientifically proven to meet some of the world’s most rigorous, third-party chemical emissions standards, helping to reduce indoor air pollution and the risk of chemical exposure, while aiding in the creation of healthier indoor environments.
OEKO-TEX Certification
OEKO-TEX items have been thoroughly tested for substances found to be harmful to human health. The extensive testing takes into account numerous regulated and non-regulated substances. Every component of the article (every thread, button, and other accessories) has been tested and is free of these harmful chemicals.
DETAILS
• Material: Polyester, Cotton & Polyester Backing
• Material Explanation: Synthetic blended rugs combine performance elements with the look and feel of wool to provide extra durability, great value, and a soft and luxurious feel. Some shedding is to be expected but will decrease over time. A rug made with a synthetic blend contains either polyester, viscose, or nylon.
• Construction: Hand-Woven
• Construction Explanation: A handwoven rug is braided or woven directly on a loom, which produces a flat or low-profile rug. Handwoven rugs are durable and long wearing. Because they don’t have a backing, flat-weave, handwoven rugs are reversible which can extend their life by rotating and flipping. These rugs are crafted by artisans, so no two rugs are alike.
• Color Description: Washed out brown border with black center
ADDITIONAL DETAILS
• Flatweave Thickness: 1 mm
To maintain your synthetic rug, we recommend regular vacuuming to remove dirt and debris. Be sure to turn the beater bar setting off on your vacuum. If loose ends appear on the rug, you can clip them with scissors to remove. If spills occur, blot them immediately with a clean, dry cloth and use a cleaning detergent safe for these materials on any stains. For substantial spills and stains, we suggest professional cleaning only. Rugs placed in direct sunlight will fade over time, so we recommend rotating your rug periodically.
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Reviews
- April H.Verified BuyerReviewingIdalia Handwoven Rug 2' 6" x 7' 6"I recommend this productRated 5 out of 5 starsApr 22, 2024Idalia Runner
This rug is the perfect muted color. So happy with purchase!
- Virginia C.Verified BuyerReviewingIdalia Handwoven Rug 9' x 12'I recommend this productRated 5 out of 5 starsMar 26, 2024Our Favorite Rug Ever
We are so happy with this rug. Definitely heirloom quality. We will be buying more rigs from McGee and Co!
- colleen m.Verified BuyerReviewingIdalia Handwoven Rug 5' x 7' 6"I do not recommend this productRated 2 out of 5 starsApr 21, 2024Very Disappointed
I was very disappointed with the quality of the rug. It looked more like a screen print on a tapestry. I am sending back. I'll try again soon!
M&McGee & Co.Apr 22, 2024Hi Colleen! We are so sorry to hear you were disappointed with the quality of this rug. This rug is a synthetic blend, which combines performance elements with the look and feel of wool to provide extra durability, great value, and a soft and luxurious feel. If you need assistance processing a return, please do not hesitate to reach out to our Customer Experience Team!
- Asa M.Verified BuyerReviewingIdalia Handwoven Rug 7' 6" x 9' 6"I do not recommend this productRated 1 out of 5 starsNov 6, 2023Wrong Rug- Terrible communication
I placed an order on 8/31 including this rug.
I have been sent the wrong rug twice. I still don’t have the correct rug and if’s 11/6.
What’s more, the customer service has been extremely lacking in timely communication. 11 Days to respond, and only doing it because I complained on social media, is unacceptable.
Please do better by your customers.
M&McGee & Co.Nov 8, 2023Hi Asa! Thank you so much for taking the time to leave us a review. We apologize for the mis shipment of rugs. It appears we had a labeling issue at our Fulfillment Center. It has since been corrected, but we are so sorry for the poor experience! We had a replacement rug ordered on November 2 that will be shipping out to you shortly. Our support team will be in touch with an update!
